Construction Industry Training Network (CITN)

Assertiveness – The Myths & the Mastery (Live Online Training)
Tuesday, January 25th, 2022
Registration Deadline
Tuesday, January 25th, 2022
Event Description

The truth is that in our professional lives we don’t get what we deserve, need or even want – we get what we ask for.  Do you ever feel that you are being taken advantage of?  Achieving success in this increasingly interdependent workplace of the 21st century requires a new set of core competencies and the ability to effectively assert oneself to get your needs met while maintaining and even enhancing the quality of the relationship is near the top of the list.


In this 4-hour webinar you will learn proven, practical strategies and techniques that will optimize the effectiveness of one’s verbal communications.


This workshop is designed for anyone who is seeking to achieve better results dealing with people or anyone who is just looking to get his or her needs met more consistently.


Content Overview


  • The most common reasons that most people fail to assert themselves
  • Understanding the Passive – Assertive – Aggressive continuum
  • The price of being too nice and the inevitable consequences of aggressive behavior
  • The critical difference between being aggressive and being assertive
  • The vital emotional intelligence (EQ) - assertiveness connection
  • The key principles of developing and sustaining productive Relationships
  • The key principles and practices of effectively providing behavior changing Feedback
  • How to gain Influence with people and win them over to your way of thinking
  • How to assert oneself in a manner people will listen, believe, understand, remember what you say
  • How to disagree without being disagreeable
  • How to quickly and effectively plan and prepare for your assertion
  • How to say No, without feeling guilty, indebted or hurting the relationship
  • A step-by-step process as to how to deliver four different types of assertiveness statements

This session is designed to be an interactive experience, similar to our in-person workshops. Participants should expect to interact with the instructor and other participants.  


It is advised to have access to a desktop/laptop/tablet with a webcam and microphone, as well as reliable internet connection. 


Instructor: Greg Campeau has delivered over 2400 presentations and workshops throughout North America providing strategies and solutions that support both personal and organizational success. He has established a client list that includes organizations like Finning, Lafarge, NHL Coaches Association, BC Hydro, Rogers Wireless, APEG BC, SNC Lavalin, Klohn Crippen Berger and many more.


Webinar time: 8:30am - 12:30pm Pacific Standard Time (PST)


Contact & Support

For support or inquiries, please email or call 604-293-2339.

All prices in Canadian dollars
Ticket Price
Attendee Registration
BC Road Builders Member $200.00
CITN Member $200.00
ICBA Member $200.00
Non-Member $250.00
8:30am - 12:30pm
Additional Information


  1. Computer or laptop
    • This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cell-phones or tablets may not be adequate.
    • Windows 10 or Mac iOS
    • For a full list of Zoom’s requirements click here
    • Downloading of the Zoom app will ensure a much faster experience
  2. Webcam – in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class
  3. Microphone
  4. Internet connection - For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. Minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.
  5. A quiet space with minimal distractions - microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.  
  6. Comfortable chair 
Cancellation &
Refund Policy
Cancellations received at least 5 business days prior to the webinar date will result in a full refund.
Registrants who do not attend/log into a webinar, and/or who do not notify CITN of cancellation at least 5 full business days prior to the course date will be assessed the full cost of the webinar. There will be no refunds or credits in this case.
Substitution of attendees is permitted up to and including the day of the webinar.
CITN may have to postpone or cancel webinars due to insufficient enrolment, in which case CITN's liability will be limited to a refund of the registration fee.
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