Construction Industry Training Network (CITN)

Soft Skills for Hard Job Sites (Live Online Training)
Monday, February 12th - Thursday, February 15th, 2024
Registration Deadline
Sunday, February 11th, 2024
Event Description

Project sites are complex social environments where real-time conflicts arise. Once shovels hit the ground, site and project leaders are constantly navigating competing priorities. Negotiating between owners, subcontractors, consultants, and suppliers in these stressful, time-sensitive scenarios form a large part of the job. This course focuses on four essential skills required to successfully manage and operate construction sites; unlock tools and resources for improving your leadership, negotiation, and communication skills, as well as your ability to manage jobsite productivity.


Course content will cover:


Productivity: Learn how to assess your site productivity. For example, how are you currently evaluating your productivity? Are you relying on subcontractors to self-evaluate? Do you evaluate what is causing impact and stacking? A good change order protocol and analysis of your site productivity will provide insight into how to solve and avoid future problems. Knowing how to evaluate productivity on-the spot or via field ratings can be critical to project success.

  • Learn how to evaluate job site efficiency via field ratings and how to apply them on your site
  • 7 Barriers to Construction Productivity gap (as defined by McKinsey & Company)
  • Develop a plan to implement productivity improvements and how to present it to senior management


Negotiating: Learn how to negotiate in good faith towards mutual problem solving, instead of the adversarial/win-lose approach that leads to poor relationships and results. 

  • Bargaining styles - distributive bargaining and integrative bargaining
  • How to identify BATNA (Best Alternative to a Negotiated Agreement)
  • Learn how to apply each bargaining style when confronted with a negotiation (as designed and used in Harvard's Program on Negotiation)
  • Learn and apply bargaining techniques to use in close-quarter, internal team situations, as well as external bargaining in competitive environments.



  • How to identify non-verbal communication cues in a face-to-face team environment
  • 7 key skills when using your own voice to communicate
  • How to speak so people will listen
  • What communication approach to use when communicating in all directions - from peer to peer, versus to client, versus to a project stakeholder



  • Understand the circle of safety theory and trust split theory
  • Learn how to apply leadership theories in developing and coaching site teams/team members
  • Learn how to apply leadership theories in challenging situations with various stakeholders


Delivery Method: Virtual Delivery – Zoom Meeting


Course Fee Includes:  Access to the course, course materials, and a digital certificate upon completion. 


This course is delivered in partnership with local and provincial construction associations across Canada. You will be participating with a group of industry peers from multiple regions.


Sharing a single registration between two or more individuals is not permitted. Please register each person that will be in attendance.

Contact & Support

For support or inquiries, please email or call 604-293-2339.

All prices in Canadian dollars
Ticket Price
Attendee Registration for Workshop
BC Road Builders Member $649.00
CITN Member $649.00
ICBA Member $649.00
Non-Member $849.00
Day 1    Monday Feb 12, 2024
8:30am - 12:00pm
Webinar Day 1
Day 2    Tuesday Feb 13, 2024
8:30am - 12:00pm
Webinar Day 2
Day 3    Wednesday Feb 14, 2024
8:30am - 12:00pm
Webinar Day 3
Day 4    Thursday Feb 15, 2024
8:30am - 12:00pm
Webinar Day 4
Additional Information


  1. Computer or laptop
    • This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cell-phones may not be adequate.
    • Windows 10 or Mac iOS
  2. Webcam – in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class
  3. Microphone
  4. Internet connection - For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. Minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.
  5. A quiet space with minimal distractions - microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.  
  6. Comfortable chair
Cancellation &
Refund Policy
Cancellations received at least 5 business days prior to the webinar date will result in a full refund.
Registrants who do not attend/log into a webinar, and/or who do not notify CITN of cancellation at least 5 full business days prior to the course date will be assessed the full cost of the webinar. There will be no refunds or credits in this case.
Substitution of attendees is permitted up to and including the day of the webinar.
CITN may have to postpone or cancel webinars due to insufficient enrolment, in which case CITN's liability will be limited to a refund of the registration fee.
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