Project sites are complex social environments where real-time conflicts arise. Once shovels hit the ground, site and project leaders are constantly navigating competing priorities. Negotiating between owners, subcontractors, consultants, and suppliers in these stressful, time-sensitive scenarios form a large part of the job. This course focuses on four essential skills required to successfully manage and operate construction sites; unlock tools and resources for improving your leadership, negotiation, and communication skills, as well as your ability to manage jobsite productivity.
Course content will cover:
Productivity: Learn how to assess your site productivity. For example, how are you currently evaluating your productivity? Are you relying on subcontractors to self-evaluate? Do you evaluate what is causing impact and stacking? A good change order protocol and analysis of your site productivity will provide insight into how to solve and avoid future problems. Knowing how to evaluate productivity on-the spot or via field ratings can be critical to project success.
- Learn how to evaluate job site efficiency via field ratings and how to apply them on your site
- 7 Barriers to Construction Productivity gap (as defined by McKinsey & Company)
- Develop a plan to implement productivity improvements and how to present it to senior management
Negotiating: Learn how to negotiate in good faith towards mutual problem solving, instead of the adversarial/win-lose approach that leads to poor relationships and results.
- Bargaining styles - distributive bargaining and integrative bargaining
- How to identify BATNA (Best Alternative to a Negotiated Agreement)
- Learn how to apply each bargaining style when confronted with a negotiation (as designed and used in Harvard's Program on Negotiation)
- Learn and apply bargaining techniques to use in close-quarter, internal team situations, as well as external bargaining in competitive environments.
- How to identify non-verbal communication cues in a face-to-face team environment
- 7 key skills when using your own voice to communicate
- How to speak so people will listen
- What communication approach to use when communicating in all directions - from peer to peer, versus to client, versus to a project stakeholder
- Understand the circle of safety theory and trust split theory
- Learn how to apply leadership theories in developing and coaching site teams/team members
- Learn how to apply leadership theories in challenging situations with various stakeholders
Delivery Method: Virtual Delivery – Zoom Meeting
Course Fee Includes: Access to the course, course materials, and a digital certificate upon completion.
This course is delivered in partnership with local and provincial construction associations across Canada. You will be participating with a group of industry peers from multiple regions.
Sharing a single registration between two or more individuals is not permitted. Please register each person that will be in attendance.
For support or inquiries, please email firstname.lastname@example.org or call 604-293-2339.
Computer or laptop
- This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cell-phones may not be adequate.
- Windows 10 or Mac iOS
- Webcam – in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class
- Internet connection - For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. Minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.
- A quiet space with minimal distractions - microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.
- Comfortable chair