Emotional Intelligence is a key success factor for both employees and leaders in today’s competitive marketplace. One of the key elements of emotional intelligence is self-awareness, which provides insight into your assets as well as areas where you can make improvements.
In this session, you will gain an understanding of your emotional “triggers” and how to react with focus and purpose. You will also learn strategies to identify other people’s emotions and how to communicate using empathy and understanding. The result is improved relationships and a higher level of success in achieving organizational goals.
Learning Objectives
- Understand your emotional triggers and how to avoid them
- React intentionally to emotional interactions
- Increase awareness of what others are thinking and feeling
- Strengthen relationships through empathy and understanding
- Manage your emotions so you make more effective, reality-tested decisions
Course Content
- Define emotional intelligence and how it relates to your relationships both at work and in your life
- Understand the difference between emotional intelligence and IQ
- Define the qualities that enable successful working relationships with peers, management and clients
- Build an understanding of your strengths and areas for improvement related to emotional intelligence
- Explore and practice a model to assertively communicate your feelings, beliefs wants, and needs
- Learn to effectively recognize, understand, and appreciate how other people feel
- Learn strategies to make stronger decisions to align with personal, team and organizational goals
Delivery Method: Virtual Session – Zoom Meeting
Course Fee Includes: Access to the course, course materials, and a digital certificate upon completion.
This course is delivered in partnership with local and provincial construction associations across Canada. You will be participating with a group of industry peers from multiple regions.
Sharing a single registration between two or more individuals is not permitted. Please register each person that will be in attendance.
Prerequisites
There are no prerequisites for this course
Who Should Attend
This course is intended for employees, managers, and leaders who want to improve their working relationships through improved self-awareness and communication skills.
This course is beneficial for various professionals in the construction industry, including:
- Project Managers – To enhance team dynamics and communication.
- Site Supervisors – For better crew management and conflict resolution.
- Team Leaders – To foster collaboration and empathy.
- Estimators – To build rapport with clients and suppliers.
- Human Resources – To improve workplace culture and support employee development.
- Safety Officers – For effective communication around safety concerns.
- Executive Leaders – To model emotional intelligence and create a positive environment.
Participants will gain essential skills to strengthen relationships and achieve better organizational outcomes.
For support or inquiries, please email [email protected] or call 604-293-2339.
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8:30am - 12:00pm
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Workshop
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TECHNICAL REQUIREMENTS:
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Computer or laptop
- This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cell-phones may not be adequate.
- Windows 10 or Mac iOS
- Webcam – in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class
- Microphone
- Internet connection - For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. Minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.
- A quiet space with minimal distractions - microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.
- Comfortable chair
Refund Policy