Construction Industry Training Network (CITN)

NEW! Understanding the “Give and Take” of Assertiveness (Live Online Training)
Date
Thursday, May 8th, 2025
Location
Online
Registration Deadline
Wednesday, May 7th, 2025
Event Description

In the workplace, we want to be assertive as much as possible so that we build stronger, more collaborative relationships. Most of us can easily identify aggressive behaviour – it’s loud, takes up space and is “all about me.” Surprisingly, however, assertive behaviours are often labelled as aggressive, for example, when giving a different opinion or saying no. We also may not recognize passive behaviours that can stop a team from making the best decision – agreeing when you have reservations about the proposed next step. And, of course, it’s not only what you say, but how you say it!

 

This session will clarify and provide insight into assertive behaviours so that you can more effectively manage challenging situations.

 

Learning Objectives:

  • Understand how body language and tone affect your communication style
  • Learn about the “give and take” of assertiveness
  • Differentiate between assertive, passive, and aggressive behaviour styles
  • Learn tips to develop and apply assertive behaviours to manage difficult interactions

Course Content

  • Understand the components of communication and their impact on how your message is received
  • Define the characteristics of assertive, passive and aggressive behaviours
  • Know when it may be appropriate to use each style of communication
  • Understand how to use powerful questions and listening skills in challenging situations
  • Assertively express your viewpoint
  • Effectively give and receive feedback
  • Learn to say “no” appropriately
  • Manage emotional situations

 

Delivery Method: Virtual Session – Zoom Meeting

 

Course Fee Includes: Access to the course, course materials, and a digital certificate upon completion.  

 

This course is delivered in partnership with local and provincial construction associations across Canada. You will be participating with a group of industry peers from multiple regions. 

 

Sharing a single registration between two or more individuals is not permitted. Please register each person who will be in attendance.

 

Prerequisites

 

There are no prerequisites for this course.

 

Who Should Attend

 

This course is intended for managers and employees who want to improve their interpersonal skills and the quality of their working relationships.

 

This course is beneficial for various professionals in the construction industry, including:

  1. Managers – To enhance leadership communication and handle challenging interactions.
  2. Supervisors – For improving team dynamics and collaboration.
  3. Team Members – To develop interpersonal skills and better working relationships.
  4. Project Managers – For navigating tough conversations and decision-making.
  5. HR Professionals – To support assertiveness training and conflict resolution.
  6. Safety Officers – For effectively communicating safety concerns.

Participants will learn to manage difficult situations and foster a more collaborative work environment.

Contact & Support

For support or inquiries, please email [email protected] or call 604-293-2339.

Pricing
All prices in Canadian dollars
Ticket Price
Attendee Registration for Workshop
BC Road Builders Member $350.00
CITN Memeber $350.00
ICBA Member $350.00
Non-Member $450.00
Agenda
8:30am - 12:00pm
Workshop
Additional Information

TECHNICAL REQUIREMENTS: 

  1. Computer or laptop
    • This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cell-phones may not be adequate.
    • Windows 10 or Mac iOS
  2. Webcam – in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class
  3. Microphone
  4. Internet connection - For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. Minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.
  5. A quiet space with minimal distractions - microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.  
  6. Comfortable chair
Cancellation &
Refund Policy
COURSE REGISTRATION CANCELLATIONS, TRANSFERS & REFUNDS:
 
Cancellations received at least 5 business days prior to the webinar date will result in a full refund.
 
Registrants who do not attend/log into a webinar, and/or who do not notify CITN of cancellation at least 5 full business days prior to the course date will be assessed the full cost of the webinar. There will be no refunds or credits in this case.
 
Substitution of attendees is permitted up to and including the day of the webinar.
 
COURSE CANCELLATION BY CITN:
 
CITN may have to postpone or cancel webinars due to insufficient enrolment, in which case CITN's liability will be limited to a refund of the registration fee.
 
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