Construction Industry Training Network (CITN)

Negotiation & Conflict Management Skills
Gold Seal: 2 Credits
Wednesday, March 5th, 2025
BGC Partners Inc.
200-2296 McCallum Road
Abbotsford, BC
V2S 3P4
Complimentary parking
Google Map
Registration Deadline
Tuesday, March 4th, 2025
Event Description
Participants will improve their skills in communication and negotiation. Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively, build mutual respect with others in a construction context and negotiate effectively.
At the end of the course participants will be able to:
• Understand the basic elements of communication and demonstrate effective communication skills with constructors.
• Understand motivation theory and apply motivational techniques to win trust and engage individuals/teams you work with.
• Identify different personality styles and how to communicate appropriately and negotiate effectively with each one.
• Understand the basics of negotiating, de-escalating conflict and setting the groundwork for effective negotiation.
• Ask effective questions and listen to others in order to get to the issues behind various negotiation intentions.
• Getting to a “yes” and closing a negotiation well.
The course is designed for construction owners, project managers, estimators, supervisors, and those involved in construction disputes.


Contact & Support

For support or inquiries, please email or call 604-293-2339.

All prices in Canadian dollars
Ticket Price
Attendee Registration
BC Road Builders Member $449.00
CITN Member $449.00
ICBA Member $449.00
Non-Member $599.00
8:00am - 8:30am
8:30am - 4:30pm
Additional Information

CWU members may qualify for reimbursement. Please contact

Cancellation &
Refund Policy



Cancellations received at least 10 business days prior to the course will result in a full refund.


Cancellations received less than 10 business days but more than 5 full business days prior to the course are subject to an administration fee of $100 per day for full and half-day seminars, or $25 for breakfast sessions.


Registrants who do not show up for a course, and/or who do not notify CITN at least 5 full business days prior to the course date will be assessed the full cost of the course. There will be no refunds or credits in this case.


Substitution of attendees is permitted up to and including the day of the course.




CITN may have to postpone or cancel courses due to insufficient enrolment, in which case CITN’s liability will be limited to a refund of the registration fee.

^ Back to Top