Construction Industry Training Network (CITN)

Communication, Negotiation, Conflict Resolution (Online course)
Gold Seal: 2 Credits * BC Housing: 8 Group A CPD Points - No registration deadline
Date
Ongoing
Event Description

Please note, new registrations will be processed Monday through Friday between 8 a.m. and 4 p.m. Pacific Standard Time.

 

Courses purchased after business hours or on weekends or holidays will receive logins and instructions on the next business day.

 

 

The Communication, Negotiation and Conflict Resolution course has been designed to help improve written, oral and negotiating skills within the construction industry. The course contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.

 

Upon completing this course, you will be able to:

• Overcome communication barriers

• Communicate clearly using a variety of methods

• Apply communication skills to lead a meeting

• Define a conflict

• Identify the stages of conflict

• Apply assertiveness techniques to help people understand your point

• Work with difficult behaviours more effectively

• Describe the criteria for an effective negotiator

• Describe how power can be used or abused in negotiation

• Identify when to close negotiations.

 

The course duration is approximately 5 hours.

 

This course has been accredited by the Canadian Construction Association (CCA) for two (2) credits toward Gold Seal Certification. A final mark of 100% is required in order to receive a certificate of completion. Upon successful completion you can download your certificate.

 

How registration works:

 

Once your registration information and payment have been received, you will be provided with your login information and instructions within 24 hours.

 

Please note, new registrations will be processed Monday through Friday between 8 a.m. and 4 p.m. Pacific Standard Time.

 

Courses purchased outside of these hours or on weekends or holidays will receive logins and instructions on the next business day.

 

 

Contact & Support

For support or inquiries, please email info@trainingnetwork.ca or call 604-293-2339.

Pricing
All prices in Canadian dollars
Ticket Price
Communication, Negotiation, Conflict Resolution
  $150.00
Additional Information

System Requirements:

 

It is recommended students use a computer with the following:

 

• Pentium 4, 3 GHZ
• 2 GB of system memory (RAM)
• Speakers or Headset
• High Speed Internet Access
• Adobe Flash Player 10+

 

This course is compatible with tablets and smart phones.

 

Please note at this time it is not recommended that students use any version of Internet Explorer. We suggest that they either use Google Chrome or Firefox to take their course(s).

Cancellation &
Refund Policy

No cancellations/refunds once the login/password has been activated by the student.

 
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