Description
Workplace conflict can be defined as any situation where multiple parties have opposing needs and may range from everyday issues between people that have good relations to more serious situations involving significant interpersonal tension. Regardless of the conflict, a skilled communicator will seek to resolve it in a way that maximizes both the substantive outcome and the relationship.
Fortunately, conflict resolution skills can be readily learned by most people, and the tools can be used effectively even when the other party has no specific conflict resolution skills.
This program focuses intensively on skills practice, so that participants build a high level of confidence in the tools they learn before leaving the room.
Results You Can Expect
- Stronger relationships with others
- Greater ability to positively influence others
- Improved ability to deal with difficult people
- Negotiated outcomes that are perceived as win-win by all parties
- Greater accountability on teams
- A shift from superficial to systemic solutions
- A more respectful workplace
Key Focus Areas
- Understanding one’s own biases when approaching conflict
- Conflict root causes
- Dealing with difficult personalities
- The 5 modes of conflict resolution and when to use them
- Active listening skills
- Assertiveness without aggressiveness
- Focusing on interests versus positions
- Effective tone and body language
- Collaborative problem solving (achieving win-win outcomes)
- Giving constructive feedback
Sharing a single registration between two or more individuals is not permitted. Please register each person that will be in attendance.
Note Kwela Cancellation Policy:
Please note the following fee schedule for cancellations received:
- 15 or more calendar days in advance: full refund less $25 administration fee
- 7-14 calendar days in advance: 50% of course fee
- Less than 7 calendar days / No show: 100% of course fee
- Substituting a colleague if you cannot make it: no charge*
- If Kwela cancels a course for any reason: full refund
Who Should Attend
This course is applicable to employees at all organizational levels.
For support or inquiries, please email [email protected] or call 604-293-2339.
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8:30am - 12:00pm
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Course
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Refund Policy
COURSE REGISTRATION CANCELLATIONS, TRANSFERS & REFUNDS:
Cancellations received at least 14 business days prior to the course will result in a full refund.
Cancellations received less than 14 business days but more than 7 full business days prior to the course are subject to an administration fee of $100 per day for full and half-day seminars, or $25 for breakfast sessions.
Registrants who do not show up for a course, and/or who do not notify BCRB at least 7 full business days prior to the course date will be assessed the full cost of the course. There will be no refunds or credits in this case.
Substitution of attendees is permitted up to and including the day of the course.
COURSE CANCELLATION BY BCRB:
BCRB may have to postpone or cancel courses due to insufficient enrolment, in which case BCRB's liability will be limited to a refund of the registration fee.