Construction Industry Training Network (CITN)

Negotiation & Conflict Management (Online)
Gold Seal: 1 Credit
Event Description

As constructors work with clients, subcontractors, and consultants on projects, conflicts arise and relationships may get strained.


The negotiation and conflict management online course will improve your skills in communication and negotiation on construction projects. Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively, build mutual respect with others in a construction context, and negotiate effectively.


The course includes 6 video modules with 6 hours of expert instruction and material.


The online negotiation and conflict management course includes training on:

  • Provide more effective customer service
  • Understand the basic elements of communication and demonstrate effective communication skills with clients/constructors.
  • Understand motivation theory and apply motivational techniques to win trust and engage clients/individuals/teams you work with.
  • Identify different personality styles and how to communicate appropriately and negotiate effectively with each one.
  • Understand the basics of negotiating, de-escalating conflict and setting the ground work for effective negotiation.
  • Ask effective questions and listen to others in order to get to the issues behind various negotiation intentions.
  • Getting to a “yes” and closing a negotiation well.
  • Building long term relationships of trust amongst all construction stakeholders.
Contact & Support

For support or inquiries, please email or call 604-293-2339.

All prices in Canadian dollars
Ticket Price
Negotiation and Conflict Management
Additional Information

CWU members may qualify for reimbursement. Please contact


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