Construction Industry Training Network (CITN)

FREE FOR MEMBERS: Constructive Conversations: Fostering Inclusivity in Construction through Non-Judgmental Listening and De-Escalation
Tuesday, June 25th, 2024
Registration Deadline
Monday, June 24th, 2024
Event Description

Unlock the power of Constructive Conversations in construction workplaces! Join our workshop and discover the key techniques for fostering inclusivity, from honing non-judgmental listening skills amidst the clamor of construction sites to mastering effective de-escalation strategies in tense situations. Elevate your team dynamics and create a culture of respect and collaboration that propels your projects to new heights of success.


This session will discuss:

1. Active Listening Skills in Construction

  • Importance of active listening in construction workplaces.
  • Techniques for effective listening amidst construction site noise and distractions.
  • Practical exercises to enhance active listening skills.

2. De-Escalation Strategies for Construction Settings

  • Managing conflicts calmly and professionally on construction sites.
  • Strategies for de-escalating tense situations to maintain safety and productivity.

3. Empathy in Communication on Construction Sites

  • Fostering empathy in workplace interactions within the construction industry.
  • Understanding diverse perspectives among construction team members.
  • Exploring the role of empathy in promoting inclusivity and cooperation on construction projects. 


By the end of this 1-hour workshop, participants will have gained practical insights and techniques for active listening in noisy construction environments, strategies for de-escalating conflicts effectively, and understanding how empathy can foster inclusivity and understanding among diverse construction teams. 


Important Note: 

We encourage active participation in this workshop, which involves interactive elements such as polls, word clouds, and multiple-choice questions and the ability to submit questions to the presenters. To ensure a safe and confidential space, we want to highlight that you will have the option to interact with us anonymously using the interactive platform Slido.


Your privacy and comfort are of utmost importance, and we want to create an environment where everyone feels free to engage openly. If you have any concerns or questions about anonymity or the interactive features, please feel free to reach out to


Disclaimer: The content of this presentation is for informational purposes only and should not be construed as medical advice.  


Delivery Method:  Virtual Session – Zoom Webinar & Slido   


Course Fee Includes: Access to the course, course materials, and upon completion a digital certificate if requested.  



There are no prerequisites for this course.


Who Should Attend

This session was designed for anyone who wants a better understanding of mental health and wellness. 

Contact & Support

For support or inquiries, please email or call 604-293-2339.

All prices in Canadian dollars
Ticket Price
Attendee Registration for Workshop
BC Road Builders Member $0.00
CITN Member $0.00
ICBA Member $0.00
Non-Member $25.00
11:00am - 12:00pm
Additional Information



  1. Computer or laptop
    • This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cell-phones or tablets may not be adequate.
    • Windows 10 or Mac iOS
    • For a full list of Zoom’s requirements click here
    • Downloading of the Zoom app will ensure a much faster experience
  2. Webcam – in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class
  3. Microphone
  4. Internet connection - For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. Minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.
  5. A quiet space with minimal distractions - microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.  
  6. Comfortable chair 
Cancellation &
Refund Policy
Cancellations received at least 5 business days prior to the webinar date will result in a full refund.
Registrants who do not attend/log into a webinar, and/or who do not notify CITN of cancellation at least 5 full business days prior to the course date will be assessed the full cost of the webinar. There will be no refunds or credits in this case.
Substitution of attendees is permitted up to and including the day of the webinar.
CITN may have to postpone or cancel webinars due to insufficient enrolment, in which case CITN's liability will be limited to a refund of the registration fee.
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