Construction Industry Training Network (CITN)

Difficult Conversations in the Workplace (Afternoon Session)
Wednesday, January 22nd, 2020
Kitimat Valley Institute
1352 Alexander Avenue
Kitimat, BC
V8C 1A2
Google Map
Registration Deadline
Wednesday, January 22nd, 2020
Early Bird Deadline
Register on or before Sunday, December 22nd, 2019 to receive special pricing.
Event Description

What is a difficult conversation?


In the workplace, a difficult conversation is one in which you have to manage emotions and information in a sensitive way, to deal with a workplace issue. Typically, these are topics you don’t want to talk about, situations where you’re not sure what to say, circumstances where the outcome is uncertain or discussions that make you or the other person feel uncomfortable. However, as a supervisor it is likely that you will need to have difficult conversations from time to time.


This valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success and improve workplace interactions. Through structured learning and interactive case studies we will explore:

  • Why should you have that difficult conversation
  • Reasons we avoid difficult conversations
  • How to prepare for a difficult conversation
  • How to handle a difficult conversation
  • How to have the conversation without triggering a defensive response
  • How to manage emotions; both yours and theirs
  • What to do after the conversation

Who should attend?


 Anyone who wants to develop skills to approach difficult conversations with confidence.


Presenter: Pamela Bragg

Pamela is a professional consultant, trainer and coach with over 25 years experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. 

Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the Pacific North West US.


Contact & Support

For support or inquiries, please email or call 604-293-2339.

All prices in Canadian dollars
* Early Bird Price Special
On or before Dec 22, 2019
Regular Price
After Dec 22, 2019
Attendee Registration for Workshop
  $200.00 $250.00
Special Promotion: Group Discount
Register 2 employees and SAVE 10% off each additional registration!
12:00pm - 12:30pm
12:30pm - 4:30pm
Presentation plus Q&A
Additional Information

CWU members may qualify for reimbursement. Contact for more information.

Cancellation &
Refund Policy



Cancellations received at least 14 business days prior to the course date will result in a full refund.


Cancellations received less than 14 business days but more than 7 full business days prior to the course date are subject to an administration fee of $100 per day for full and half-day seminars, or $25 for breakfast sessions.


Registrants who do not show up for a course, and/or who do not notify CITN at least 7 full business days prior to the course date will be assessed the full cost of the course. There will be no refunds or credits in this case.


Substitution of attendees is permitted up to and including the day of the course.




CITN may have to postpone or cancel courses due to insufficient enrolment, in which case CITN’s liability will be limited to a refund of the registration fee.

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